Registration, ordering, payment, and arrival process
①Registration
[ Companies and retailers ] Apply via the new transaction application page
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[Matsumura Shoten] Application completion email sent (automatic)
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[ Companies and retailers ] The application completion email (automatic) will contain a link to register for the dedicated ordering homepage for pre-order items.
If you would like to pre-order an item, please also register using that link.
*Companies that only wish to order from stock do not need to apply for registration. (It is possible to change later.)
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[Matsumura Shoten] Notification of completion of review
② Ordering
[Pre-order and in-stock items]
First time ordering precautions: Deposit and web invoice notification
1. When placing your first order, you will be required to pay a deposit of 500,000 yen (a receipt will be issued and will be refunded at the end of the contract).
*The deposit is separate from the invoice payment at the time of product purchase.
*Please reply without customizing the attached table.
*You can reserve items up to 5 times the amount of the deposit. If you have a large number of items reserved, we will ask you to increase your deposit .
2. When you purchase a product, we will contact you via "Web Invoice" and ask you to register. (Easy Invoice)
Reservation product information (dedicated site)
[Matsumura Shoten] Information on the reservation website
Special products will be sent by email.
※The coupon rate, purchase quantity, release date, etc. are listed there.
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[Companies and retailers] Enter order quantity on the order reservation website
When ordering special products via email, please be sure to reply (re-email) to place your order.
In that case, please enter the desired quantity and unit in the attached Excel file or in the body of the email.
*Please reply without customizing the attached table.
*The number of items delivered is not finalized at this point.
Information on stock items (mainly via email and our online store)
[Matsumura Shoten] Email notification of in-stock items and special offers
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[Companies and retailers] Place your order by replying to email
When ordering in-stock items or special offer items via email, please be sure to reply (re-email) to the email.
In that case, please enter the desired quantity and unit in the attached Excel file or in the body of the email.
*Please reply without customizing the attached table.
*The number of items to be delivered is not finalized at this point. As there are also external products, it may take 2 to 7 business days.
There may be cases like this.
*The delivery note will be used to count the number of items received.
③Product arrival
④Deposit and arrival process
[Pre-order and in-stock items]
[Matsumura Shoten] We will contact you with the amount and quantity of goods delivered via the web invoice you registered when you placed your first order.
*Generally, the quantity delivered will be confirmed on the invoice issued.
*Shipping costs for each package will generally be billed together on the following Monday.
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[For all companies and retailers] Please make your payment within 3 business days after receiving the detailed email.
*Due to the bank's system, deposits made after approximately 3 PM will be credited to the following day.
*If you are in a hurry, please send us a screenshot of the payment screen via email.
* Even if it's within 3 business days, please make the payment within the current month if it's the end of the month.
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[Matsumura Shoten] Product Shipping
We will ship the product once we have confirmed your payment.
*If you wish to combine items into one shipment or change the shipping address, please contact us by email before making payment.
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[To all companies and retailers] Product arrival
1. Check the outer packaging for any damage upon receiving the product.
If there is any damage, please check the contents with the delivery person and report any damage to the delivery person.
* If you do not inform the delivery company, we will not be able to assist you.
2. Check for any cracks in the packaging.
3. Inspection (check that the contents of the package match the delivery slip)
*If there are any discrepancies, please contact us within 2 days of receiving the item.
[Matsumura Store] Shipping charges for the previous week
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[For all companies and retailers] Payment of shipping fees
*When the goods arrive (invoice), please make the payment together with the shipping fee for the previous week.