Specified Commercial Transactions

Necessary charges other than for products
The product price includes consumption tax. In addition, shipping costs will be charged.
Please note that bank transfer fees are the responsibility of the customer.
Membership registration is free of any fees such as admission fee, annual fee, and renewal fee.

 

How to Order
Placing an order in the cart does not mean that the product has been secured, and depending on the timing of your order, you may not be able to purchase the product.
After receiving your order, we will contact you by e-mail with the total amount. Please be careful not to make a mistake in your e-mail address.
The color tone of the listed products may differ from the actual product on the screen. Please understand this in advance.
If you wish to subscribe to our e-mail magazine, we will send you information about new products and campaigns from our store.

 

Payment Method
Payment must be made in advance. Payment is due within 10 days from the day after the order is received.
Please note that your order will be cancelled if we do not receive payment or notification from you.
In the case of credit card payment, delivery will be processed as soon as the order is received.
In the case of orders placed by post office, bank transfer, or convenience store payment, we will begin shipping procedures the day after the payment is received.

≪Convenience store payment≫.
After your order is completed, we will inform you of the bank transfer slip number and other details by e-mail.
Please make payment at the designated convenience store of your choice.
After confirming the payment, we will proceed to ship the product.

≪Bank transfer
Bank transfer to】 Text Text Text Text Text Text

　

 

After receiving your order details, we will contact you by e-mail with the total amount and bank transfer address.

Please make sure that the name of the payee is the same as the name on your order.

Payment must be made in advance, and the product will be secured and shipped only after confirmation of payment.

Once payment has been made, changes or cancellations will not be accepted.

If you use bank transfer, we will not issue a receipt.
Please use the bank transfer certificate issued by the bank at the time of transfer as a receipt.

Please note that bank transfer fees are the responsibility of the customer.

≪Cash on delivery≫.
Sagawa Express

The payment amount shown in the order confirmation e-mail will be the billed amount.

Cash on delivery fee
A handling fee will be charged according to the total amount of the product price and shipping charges.
A handling fee will be charged according to the amount of the total of the product price and shipping charges.
　Less than 10,000 yen: ・・・・・・・・・330 yen
　10,000 to less than 30,000 yen: ・・・・440 yen
　From 30,000 to 100,000 yen: 660 yen

Please pay the shipping company at the time of delivery.
The receipt will be the packing slip provided at the time of delivery.

Payment must be made in cash.

This service is not available for residents of remote islands (and some other areas) and minors.

Please note that we cannot accept any changes or cancellations after an order has been placed.
*In the unlikely event that an item is out of stock at the time of order, we will notify the customer by e-mail.

≪Postal transfer
Bank transfer to

 

Please make sure that the name of the payee is the same as the name on the order.

Payment must be made in advance, and the product will be secured and shipped only after confirmation of payment.

Please note that changes or cancellations will not be accepted after payment has been made.

If you use postal transfer, we will not issue a receipt.
The receipt will be the bank transfer certificate issued by the post office at the time of transfer.

Please note that the transfer fee is the responsibility of the customer.

≪Credit card

We use an automated payment service provided by GMO Epsilon, Inc. This service not only uses SSL encryption technology, but also ensures that our store has no access to any information such as the credit card number used by the customer, so please use this service with peace of mind.

For some credit cards, you may be required to separately authenticate your password on each credit card company's website in order to increase security.

 

Credit Cards Accepted
　VISA, MASTER, DC, JCB, AMEX

Remarks

After receiving your order, we will send you an order confirmation e-mail.

The date of credit card transaction is the date of order receipt.

Payment can be made in one installment, three installments, six installments, or revolving payment.

In the unlikely event that an item is out of stock at the time of order, we will notify you by e-mail.
If the name on the credit card is different from the name of the person placing the order, we will not be able to accept the order.
*Customers whose credit card companies cannot be confirmed at the time of order may not be able to accept the card.

 

Payment deadline
Products will be shipped after payment is confirmed.
Payment is due within 7 days from the date of order receipt.
Please note that your order will be automatically cancelled if we do not receive payment or contact from you.

 

Shipping Method
≪Delivery Date≫.

It may take 3 to 7 days after payment is made for delivery.

For out-of-stock items, we will contact you by e-mail or phone.

Shipping will be arranged after payment is confirmed.

Please note that we do not notify you of the shipping date, estimated delivery date, or (Sagawa Express) parcel number.

Upon arrival, please check the box or bag to make sure there are no signs of having been dropped, scratched, damaged, etc., and sign or seal the delivery slip with your receipt.
If there are any such signs, please be sure to open the package in front of the delivery staff to check for any damage to the product.

≪Delivery service
Sagawa Transport Co.
(In some cases, the product may be delivered by other carriers.)

(In some cases, the product may be delivered by other carriers.
Shipping and Handling Charge】 【Delivery Charge List
Shipping fee 660 yen (Hokkaido: 1,320 yen / Okinawa: 2,200 yen)

Shipping is not available on Saturdays, Sundays, and national holidays.

Separate charges may be incurred for delivery to some remote islands.

Shipping is limited to within Japan.
Ark Trading, inc. do not accept orders for overseas delivery.

Returns and Exchanges

Initial defects and shipping errors
If you receive a product that is initially defective or different from the product you ordered, we will replace it with a new product. Please contact us.
We do not accept returns for any reason.
If you receive a defective product or an incorrect product, please contact us by e-mail or phone within 10 days of receipt.
If the item is returned to us after we receive your notification, please return the item along with the enclosed items and a copy of your purchase receipt. We will send you a replacement product as soon as possible after we receive the original product.　(The shipping cost will be borne by our store.)
If you return the product without notifying us, we may not be able to accommodate your request. Please understand that we may not be able to accommodate your request if you return the product without notifying us.

Return Deadline
Please check your order as soon as you receive the product to make sure it is correct.
However, if the product is missing, damaged, or incorrectly shipped, please contact us by e-mail or phone within 10 days of delivery.

We do not accept returns in the following cases

The product has been opened or used (except for initial defects)

If the item is damaged by the customer.

Returns due to customer's reasons such as wrong color, wrong size, wrong image, etc.

If the order confirmation e-mail cannot be received due to the customer's reason

 

*We have received many inquiries about order confirmation e-mails and inquiry e-mails from our company that have been classified as spam, etc. and cannot be received.
Please check to make sure that you can receive such e-mails by deactivating your domain name, and if you do not receive an order confirmation e-mail, please check your junk e-mail folder.
We do not accept any product returns due to customer reasons, including product returns due to inability to receive e-mails.
　

Defective Product Return Shipping
We will cover the shipping costs for defective products, so please be sure to contact us in advance.

Customers using credit cards
In the event of a return, the refund will be made via the credit card company.